New App Pilot Set to Help 11,000 Essential Workers Plan Alternative Travel During MTA Essential Plan Night Service, With Bus Ridership Increasing Up to 76%
App Supplements MTA’s ‘Essential Connector’ website (mta.info/overnight) and Call Center for Essential Workers to Plan Their Travel
Download the App at the Apple App Store or Google Play
View Photos of the New App Here
The Metropolitan Transportation Authority (MTA) today launched the ‘Essential Connector’ app to help essential workers plan their alternative travel to or from work during the overnight subway closure from 1 to 5 a.m. Essential workers can use the new app to navigate and take advantage of the MTA’s dramatically enhanced bus service schedule – a 76% increase in overnight trips and 150% boost in the operational fleet – or book an eligible for-hire-vehicle where bus service is not workable at no cost.
The new app supplements the impressive work done by MTA’s internal team to launch the Essential Connector program on May 6, 2020, just days after the overnight closure of the subway was announced. Tapping a station on the new app’s map allows the user to see live bus and train departures, including the last train arrivals of the night and available buses nearby. The app will provide info on current service disruptions and upcoming service changes. Over time the map will become “personalized,” highlighting the stops the user visits most often, making trip planning faster and easier than ever before. Following feedback, the MTA is already working on a second version of the app. The Essential Connector app is now available for download at the Apple App Store or on Google Play.