Accessibility
How can we make New York’s public transit system more accessible?
As reflected by the 2020-2024 Capital Program, the MTA is committed to improving accessibility for all.
New York’s transit system can be challenging for disabled customers: Only 25% of subway stations are wheelchair accessible and information is often communicated exclusively via visual signage or audio announcements.
With this 2020 challenge, the MTA sought technology that could enhance accessibility to better serve customers with special needs, including those with auditory, visual, mobility and mental impairments, the elderly and child caregivers.
