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Operational Efficiency Challenge

How do we utilize new tools to increase operational efficiencies?

In response to post-pandemic reduced ridership and revenue, NYC regional transit agencies are seeking tools that can reduce costs while increasing efficiency.

Technologies may include:

  • Predictive maintenance and analytics on public transit and infrastructure assets, such as track, signal and power systems, to proactively identify possible operational failures before they occur. 

  • Tools to prevent fare evasion and improve/automate the issuance and processing of fare evasion summonses. 

  • Tools predicting and mitigating operational disruptions, such as impacts of weather events, delays, platform crowding, excessive wait times, crime, road safety, or EV bus battery electric fires. 

  • Tools to help prioritize operational staff resources, such as: where to deploy cleaning staff & waste management solutions, manually inspect assets, place human flaggers, or allocate people counters on trains. 

  • Tools to help automate and improve operations and make them more sustainable, such as: 1:1 customer digital communication, locating buses within a depot, internal employee communication, adaptive bus pick scheduling, automating track inspections to help speed up service, or microgrid and decarbonization optimization. 

  • Connecting disparate sources of data into one system. Data examples include, tolling data across different locations, cargo and truck movement, and integrating customer feedback. 

In response to post-pandemic reduced ridership and revenue, NYC regional transit agencies are seeking tools that can reduce costs while increasing efficiency.

Technologies may include:

  • Predictive maintenance and analytics on public transit and infrastructure assets, such as track, signal and power systems, to proactively identify possible operational failures before they occur. 
  • Tools to prevent fare evasion and improve/automate the issuance and processing of fare evasion summonses. 
  • Tools predicting and mitigating operational disruptions, such as impacts of weather events, delays, platform crowding, excessive wait times, crime, road safety, or EV bus battery electric fires. 
  • Tools to help prioritize operational staff resources, such as: where to deploy cleaning staff & waste management solutions, manually inspect assets, place human flaggers, or allocate people counters on trains. 
  • Tools to help automate and improve operations and make them more sustainable, such as: 1:1 customer digital communication, locating buses within a depot, internal employee communication, adaptive bus pick scheduling, automating track inspections to help speed up service, or microgrid and decarbonization optimization. 
  • Connecting disparate sources of data into one system. Data examples include, tolling data across different locations, cargo and truck movement, and integrating customer feedback. 

How the Transit Tech Lab Works

The Transit Tech Lab offers growth-stage companies the opportunity to pilot innovative solutions with the nation’s largest public transit system. Applicants have the opportunity to deploy solutions with public agencies, access funded pilots, and collaborate with subject matter experts in their field.

Info Sessions

Register for an upcoming info session about the Transit Tech Lab, application process and what you can expect from this year's program.

Info Session 2
Wednesday, February 15, 2023 at 1:00pm ET
Register

Watch Info Session 1
Recorded Thursday, January 19, 2023

Timeline 

March 2, 2023
Applications Due

March 29-31, 2023
Pitch Day & Demo Day (In-Person Event)

May 1, 2023
Proof-of-Concepts Begin

May 30-31, 2023
Mid-Point Check-Ins and Leadership Meetings (In-Person Event)

June 26-28, 2023
Final Presentations and Pilot Selections (In-Person Event)

October 9, 2023
One-Year Pilots Begin

 

Partners

Transit agency participants in the Operational Efficiency Challenge include:

  • Metropolitan Transportation Authority (MTA)
  • NJ TRANSIT
  • New York City Department of Transportation
  • Port Authority of New York and New Jersey

Timeline 

March 2, 2023
Applications Due

March 29-31, 2023
Pitch Day & Demo Day (In-Person Event)

May 1, 2023
Proof-of-Concepts Begin

May 29-31, 2023
Mid-Point Check-Ins and Leadership Meetings (In-Person Event)

June 26-28, 2023
Final Presentations and Pilot Selections (In-Person Event)

October 9, 2023
One-Year Pilots Begin

 

 

Partners

Transit agency participants in the Operational Efficiency Challenge include:

  • Metropolitan Transportation Authority (MTA)
  • NJ TRANSIT
  • New York City Department of Transportation
  • Port Authority of New York and New Jersey
mta
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NYC DOT logo
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Resources

See Frequently Asked Questions

MTA

Operational dashboards: https://metrics.mta.info/
Developer Resources page for APIs: https://new.mta.info/developers
Customer feedback page: https://contact.mta.info/s/customer-feedback
Trip planner: https://new.mta.info/ 

KPI Reports
NYCT December 2022 KPI Report: https://new.mta.info/document/102836 
LIRR December 2022 KPI Report: https://new.mta.info/document/102681
MNR December 2022 KPI Report: https://new.mta.info/document/102836

NJ TRANSIT

NJ TRANSIT Rail Performance Dashboard: https://www.njtransit.com/improve/on-time-performance/rail
NJ TRANSIT Bus Performance Dashboard: https://www.njtransit.com/improve/on-time-performance/bus
NJ TRANSIT Light Rail Performance Dashboard: https://www.njtransit.com/improve/on-time-performance/light-rail

NYCDOT

NYC DOT Customer Service: https://www.nyc.gov/html/dot/html/contact/customer-service.shtml

Terms & Conditions

Please review our Terms & Conditions which govern participation in the Transit Tech Lab.

All Transit Tech Lab Challenges

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