How can we better predict subway incident impacts and serve customers?
In 2019, the Transit Tech Lab sought applications from companies to better predict subway incident impacts and serve customers.
New York City Transit serves an annual subway ridership of over 1.7 billion, runs nonstop 365 days a year and spans 472 stations.
With 5.6 million passengers and over 8,200 trips per weekday on routes with multiple merge points, numerous types of incidents occur each day resulting in over 2,500 delays per weekday. Each delay requires NYCT staff to make complex decisions and communicate with customers in real-time.